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Shipping & Returns

 


 

Shipping

Shipping costs:

Australia: Flat rate $10

New Zealand: Flat rate $24

United States: Flate rate $45

 

We offer a flat rate shipping cost of $10 Australia wide per box of 10 bars, and an express post option at (Coming soon).

We endeavour to have your order posted to you as soon as possible, and if an order is placed before 11AM then it will be in the mail that day. 

In the unfortunate event of any unexpected hold ups or shortages, we will contact you regarding the minor wait for your order. 

 

 

 

 


Returns & Refunds

 

Should you wish to make a claim relating to your product for either (1) goods damaged in transport, (2) incorrect goods received or (3) other fault/s, you may do so via the following procedure:

1. We advise politely that any claims be made as soon as possible after receiving your goods.

2. To make your claim, please contact via enquiry form at any time of the day and it will be replied to within that day.

  • Telephone: 0419 004715
  • Online Contact Form

3. Please be ready to provide us with the following details:

  • Your name and order.
  • Brief description of the problem you are experiencing.
  • Clear pictures of any damage or incorrect items.

4. Once the details as specified in point three (3) have been received, our customer care team may advise a return of the item/s (free of charge and depending on the level of damage) and will organise for a resend of a brand new item or the correct item, depending on what the initial problem was.