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FAQ

 

 

Where do you ship to? 

 

Currently, we ship all over Australia with flat rate shipping of $10. If there are any buyers from other countries, we'll happily ship to you if you cover your own shipping costs.

 

Do you offer express postage? 

Express postage options are coming soon.

 

Where are you located?

 

We are located in Geelong, Victoria, Australia.

 

What makes your Protein Bars different than others? 

 

Our Protein Bars were made with the intention of staying as natural as possible, cutting out all hyper processed sugars, sugar alcohols, and isomalto-saccharides and only using naturally occurring goodness such as Honey, various types of nuts depending on the bar, and rolled oats.

Our flavourings are also naturally derived from fruits, tea leaves, coffee beans, and high-quality 70% cocoa Belgium dark chocolate. 

 

What makes your Paleo Bars different from others? 

 

Paleo Bars are still a relatively new health bar on the market in comparison to Protein Bars, so the range of Paleo Bars available is still growing and adapting in options and flavours. We feel that our range of Paleo Bars are a strong part of that evolution of the market in offering up flavours that we think to be much more robust and diverse. 

 

What does the "Custom Protein Bar" option mean? 

 

Over the development of our range of Protein Bars we have developed a formula that can apply to a large range of other potential ingredients and flavours, and we would like to keep those options always open. So after contacting us regarding making a custom suggested order we'll go over our options with potentially available flavours and food technology and check if it will work before getting back to you and telling you what the end price would be. 
If it works more easily than expected then it may even be added to the regular list of bars available!

 

How do I become a Stockist?

 

Please refer to our contact page to discuss the details. As a growing business, we'd be excited to spread our range as far as possible through healthy and positive channels. 

 

Do you offer refunds? 

 

Unless there is a valid reason to request a refund, such as the product not being as described or there being a defect in the bars then no, we do not do refunds. At this stage, all bars are made by hand, so minor differences do occur. 

 

 

How long does it take after ordering a product for it to be put in the mail?

 

We endeavour to be as prompt as humanly possible in getting you what you've ordered and depending on the time of day the order placed it will either be in the mail that day or the following. 

In the event of anything unexpectedly being out of stock or any other unexpected hold-ups you will be contacted and informed.